We really hope that you love your Emma Sofie items

However, if you do wish to make a return for any reason, here is what you need to know.

RETURNS

Please note that all pieces are made-to-order, and are therefore made specifically for you. Each item takes time and resources to make, which is why it is important to consider your purchase carefully before you go ahead with the order.
We accept returns within 14 days of receiving your order. All items must be unused and in the same condition as when received. After we receive the items in the above mentioned condition, the total amount will be refunded to the same account used in the transaction.

Please be aware that we do not stand for the cost of delivery - meaning, the cost used for delivering the order, nor the cost of returning/shipping it back. Returns are to be delivered to the showroom’s address. Returns that are damaged, soiled, or altered are not to be accepted and will be sent back to the customer at their own cost.
Please get in touch via email hello@emma-sofie.com to organise the return.

EXCHANGES

We gladly accept exchanges, within 14 days of receiving your order. If you wish to exchange your item(s) to a different size or style please get in touch with us via email hello@emma-sofie.com so we can further facilitate the process. Please note, due to all items being made-to-order, the exchange process will take a further 1-3 weeks, depending on the item(s).